back_office_support | ienergizer

Back Office Support

At iEnergizer, we have 16 years of demonstrated experience in offering high quality, cost-effective and secure back-office services to client’s helping them optimize operations, increase business efficiency and boosting the bottom line, all this while improving the customer’s experience and the perception of client brand. This approach has benefited lot of our clients across the globe.

We offer seamless back-office services that are customized to specific client requirements while ensuring compliance with industry-followed quality and security standards. Our back-office strategy supports the entire customer lifecycle. Below are some of our back-office offerings:

Fraud Prevention
Order Management
Document Processing
Transaction Processing
Case Management
Chargebacks
Mail Processing

Back Office Support

ACDV - Updating CH’s records for dispute are regarding credit reporting
AUD – Authorized user deletion request
Fraud Reports – CVV/Excessive Authorization, EWS (Early warning signal report) and Name Mis-Match
Transcribing process (English and Spanish) – updating the account with IVR recordings request
VRM (VISA Risk Manager) – Fraud Prevention Tool
MCC – Master card fraud Prevention tool
Faxing Status Letters – Account status, Account balance and available credit
Returned Statements – update addresses based on return statements
C&D Debt Validation – place C&D alert on account based on the update received
Web chat – Help CMs to process the payments online
ORR’s – close online research request raised on the account to address card member query