We at iEnergizer identify consumer issues through inbound channels and assist in Trouble ticketing, end-to-end back- and front-office services for traditional and emerging services. Troubleshooting includes assistance on end-user errors and escalations to repair and test network operations and follow-up on inquiries and escalations. Our specialized Care desk ensures all escalations are closed as per the guidelines.

Our Inbound & email support deals in account modifications, billing & payment inquiries and service complaints. End-to-end consumer and business support (Corporates, Hotels & Dealers) ranging from service queries to technical troubleshooting. iEnergizer’ s quality and the analytic team ensure/enables transaction monitoring through six sigma and automatic surveys further fulfilling the requirements stated by the clients to meet the service level guidelines.

In the current on –the –go market conditions, our consumers want instant solutions to their complications. Our effectual team helps in service lifecycle management and provides advanced preservative strategies. At IEnergizer we help our clients drive customer experience with post-call surveys, customer feedback collection, and smart escalation management. We deliver comprehensive reports, visibility of operations and analysis of throughput and costs.