Direct to Home
Services in India
India Direct-To-Home (DTH) market is projected to exhibit a CAGR of around 10% during through 2023, on the back of increasing government efforts towards encouraging the adoption of set-top box services across the country. Moreover, ease of bill payment through online payment systems, growing penetration of DTH across the rural parts of the country and increasing emergence of technologically advanced televisions are expected to positively influence the Direct-To-Home (DTH) market in India over the coming years. Market growth is also anticipated to be driven by an increasing number of partnerships between DTH operators and OTT providers over the course of the next five years. DTH subscriber base in India has grown beyond 69.37 million.
At iEnergizer, we colaborate with our clients to provide end to end resolution of services asked with the prime objective of understand the buying behaviour, satisfaction with current services and impact of partnerships between DTH and consumers.
Direct to HomeServices in India
Customer service & Technical Support
We at iEnergizer identify consumer issues through inbound channels and assist in Trouble ticketing, end-to-end back- and front-office services for traditional and emerging services. Troubleshooting includes assistance on end-user errors and escalations to repair and test network operations and follow-up on inquiries and escalations. Our specialized Care desk ensures all escalations are closed as per the guidelines.
Renew & Review
Our Inbound & email support deals in account modifications, billing & payment inquiries and service complaints. End-to-end consumer and business support (Corporates, Hotels & Dealers) ranging from service queries to technical troubleshooting. iEnergizer’ s quality and the analytic team ensure/enables transaction monitoring through six sigma and automatic surveys further fulfilling the requirements stated by the clients to meet the service level guidelines.
Service Support & Operational Management
In the current on –the –go market conditions, our consumers want instant solutions to their complications. Our effectual team helps in service lifecycle management and provides advanced preservative strategies. At IEnergizer we help our clients drive customer experience with post-call surveys, customer feedback collection, and smart escalation management. We deliver comprehensive reports, visibility of operations and analysis of throughput and costs.