INDIA'S MOST SOUGHT-AFTERPARTNER OF E-COMMERCE
At iEnergizer, we aspire to become the most sought-after partner of E-commerce players in India by delivering all the SLAs and KPIs along with outstanding customer experience with our transparent and ground-breaking approach.
SOME OF THE IMPORTANTASPECTS THAT WE ENSURE
Define sales cycle by using our multi-channel connected marketing automation platform. We cultivate and project optimization from initial segmentation focusing on sales generation with customer centric marketing. At IEnergizer, we concentrate on other marketing-enabled solutions like motivation programs, capture VOC and solution oriented approach for instant gratification.
SALES & CUSTOMER SERVICE
IEnergizer’ s cohesive digital marketing and technology services provides an informative marketplace to attract not only the targeted audience, but also service the potential customers that are available through various other channels. Right from the onset, onboarding to process refinement, the approach is extensively defined by the nature of the business we operate.
BUSINESS INTELLIGENCE & ANALYTICS
IEnergizer’ s continuum of data storage is used to continuously explore and extract the insights and performance of the ecommerce business to drive successful future business planning and provide not only flexible solutions, but also strike an equilibrium between business & emotional approach, which in return gives a feel-good factor to the consumers.
In order to operate the businesses based upon requirements, we understand and analyze customer journey to develop appropriate automation for Enterprise/Process optimization. Right from the onset, onboarding to process refinement, our approach is extensively defined by the nature of the business we operate.
OUR CAPABILITIES & FULFILLMENT SERVICES
- Market Place
- Tele- verification Services
- Query/Request/Complaint management
- Onboarding of Merchant
- Sales & Customer Services
- End to End Email Closures, Email Support- Care
- End to End Email Closures, Market Place / Digital / Utility Services
- Merchant On boarding
- Support for L2
- Call Me Back
- Post call or E-mail Feedback calling
- Post call survey
- Post call SMS
- All processes are strong and supported with Six Sigma & transformation capabilities and supported by tools covering the Customer & Reservations Lifecycle.
- We offer best-in-class solutions to outsource telecom customer service & other contact center services support in the industry.
- Our robust hiring and sourcing team ensures easy availability of manpower on or before the planned days in all given situations.
- Hiring team uses the different platform and strategies to deliver the best suitable manpower with the required experience.
- Our strong training team is always ready with their tools to delivery and transform the training content, presentations, SOP and other information brochures that help employees to retain information faster.
- We train our employees to provide end to end solution on the same voice calls that will help reduction in generating repeat customers.
- Our strong process enables with toll gates and required information with E-learning helps employees to learn faster.
High Capabilities Service Partner
- Customer orientate
- Result driven
- Maximum optimization
- Solution Orientate