gaming | ienergizer

RANGE OF

Gaming services

In today’s competition-driven gaming industry, robust and responsive support is integral to the success of any game. We at iEnergizer, know the importance of exceptional customer experience to our client’s games and help them retain their customers in a way that makes their gaming experience entertaining. Our teams have worked on multiple AAA titles across multiple genres of gaming which include several MMOs, action-adventure titles, casual and simulation games.

Employing the best-in-class technology and a cutting-edge work approach, we help deliver a customer experience that leads to improved player satisfaction, enhanced player retention and that aligns with the brand values of our clients. Whether it's testing, in-game support or tech support, we go way beyond our customer’s expectations!

RANGE OF Gaming services

In Game Support

Our GMs (Game Masters) assist the customers within the game environment specifically in the Online Games (MMOs) support. The common queries addressed include Gameplay queries, Assistance with In-Game Quest / Mission problems, Investigate Game Terms of Service violations and Account Penalties reported by fellow gamers.

Technical Support

Our Advisors boasts of unmatched specialization in handling below issue types in this category

Game Crashes/Freezes/Lockups
Game Patch Issues (Downloading & Installing)
Graphic Corruption and Distortion
Sound & Driver Issues
Game Installation Issues
Connectivity & Latency Issues
Router/Browser/Internet Configuration

Accounts and Billing Support

Our Advisors specialize in handling below issue types in this category

Account Ownership Verification
Billing Verification
Password Reset Assistance, Account Activation/Cancellation
Hacking & Compromised Accounts
Payment Fraud Assessment
Registration Code Generation
Refunds, Overcharge Requests
Subscription, Upgrades and Promotional queries

Moderation

For online games, it is necessary that the environment remains free of abuse, harassment, vulgarity and illegal activities. To achieve this, a certain level of behaviour is expected from all customers while using the services/websites and forums. This is where our Terms of Service and Forum Moderation team comes into play. Our team focuses on implementation and enforcement of TOS policies & taking disciplinary action on investigated cases.

Social Media

In the current environment where gaming companies connect with their customers through multiple social media channels (including Facebook, Twitter, Game Forums and other social media channels), it is imperative that they utilize our Advisors to keep tabs on customer sentiment and relay updates and information to the players/customers.

Multilingual Support

We, at iEnergizer provide all Gaming services in few selected European and Asian languages. Further information can be provided upon request.

Our Testing Platforms forFunctionality & Compliance

OUR GAME TESTING SERVICES

Web & Flash Based Games Testing

We have tested Website & Flash based games for clients & managed their entire testing efforts.

MMO Project

We have expertise & experience of understanding the dynamics of MMO games. During our decade long experience, we have worked on some of the top games developed in this genre and contributed in their overall development.

MMORPG Testing

We provide comprehensive Functionality & content testing services on MMO projects.

GENERAL SERVICES OFFERED TO OUR PARTNERS

Manage Open Beta – Triage Bugs & Report Player Reported Defects
Release Note Testing
Checklists & Test Plans
Item Passes
Game Impressions, Balancing and Analysis
Sound and Voiceover Testing
Smoke Test & Build Verification Tests
Content Testing
Quests and Game Content
Level Progression
Geo and Collision Testing on new content
Bug Management during Beta Stages
Load Testing