Human Resource Outsourcing
One of the major requirements of the industry and to the outstanding customer experience is that of not making the customer wait to be able to connect for any information or a resolution. This further means to have the required manpower available at any given time, to service the customer across all communication channels.
To ensure that this is performed in the most cost-efficient manner and with the least impact on any of the planned deliverables, comprehensive planning is done by the in-house Business Analytics team. This team is responsible for manpower planning on a complex basis and for some of the LOBs; it’s done to the extent of a 15-minute window, spread across the day.
Effective planning further helps in the best utilisation of the manpower, decreasing the cost to the client and in reducing the time required for the customer, to connect with us.