Sachin Vij

Sachin has been associated with iEnergizer since 2003 & holds expertise in the Telecom Sales, Service and Support domains. He has been versatile in accommodating clients located across the globe from North America, UK and Pan India, this enables him to be more strategic, demographically. He has a vast knowledge of driving inbound, outbound and hybrid Telecom processes (Inbound Customer service, Technical Help desk, Welcome Calling, Service queries, Upselling, etc). His core competency is in data analytics and Strategy Planning helps in enhancing customer journey with the network provider.

Sachin holds a bachelor’s degree in Commerce from the University of Delhi. He is equally a passionate cricketer and loves to both watch and play cricket.

Rajiv Batra

Rajiv has been affiliated with IEnergizer for over 15 years, involved with E-commerce businesses. Holding a master’s degree in Operation Management, he has been an integral part of various electronic commerce platforms, playing a vital role in manifesting growth of these businesses. In today’s globally dynamic and diverse environment, e-commerce is a shapeshifter whose mission is various and evolving. With immense operational expertise, he has assisted in collaborating with several e-commerce business partners and played a vital role in contributing to their overall business growth, concentrating on both operational and strategic oriented approach.

Given the stratospheric rise in the e-commerce industry in recent years, he has collaborated with different functions within the organization to accommodate functionality and growth of the several businesses he is associated with.

Duke S. Christopher

Duke has been associated with the company since 2006 and leads the Accounts Receivable Management vertical for the company. He has acquired segment proficiency over the last 18 years by servicing varied segments of the ARM wing such as Credit Cards, Utilities, Telecom, Consumer Finance, Skip-Tracing and Mortgage. His exposure to the dynamic nature of the collection business has enabled him to secure applied knowledge of FDCPA, TCPA, FTC and Dialers.

Duke has a hospitality background and completed his Hotel Management from Merit Swiss Asian School of Hospitality. His core deliverables include building - game-changing collection strategies, driving performance efficiency, leading and mentoring collection teams, compliance delivery and controlling turn-over. He also is a contributor to business development and migration initiatives on the ARM side.

Jaya Pillai

Jaya leads the Investor and Shareowner services domain at iEnergizer. A seasoned business leader with a 16 year proven track record of execution at both the tactical and strategic levels, she has been with iEnergizer for over 13 years managing highly regulated financial transaction processing work like corporate actions, employee stock purchase plan, asset management, banking and hedge funds. A key member of the integration team posts major acquisitions, she has a strong background of spearheading remote and onsite transitions of complex and niche transactions; project governance with rigorous risk and control protocols, providing her with a fundamental understanding of our equity businesses combined with broad expertise in the customer experience field, growing customer relationships and enhancing customer loyalty.

Jaya holds a bachelor’s degree from North Gujarat University with a focus in Economics and English. She is also a certified Green Belt Lean Six Sigma professional.

Avneet Singh Ettan

Avneet has been associated with the business since the year 2002. Being an avid gamer, Avneet is responsible for the Gaming & Tech Support verticals at IE. He has been instrumental in the successful testing & launch of world-renowned MMO, RPG, RTS, Simulation and Battle Royal titles with some of these going on to become multi-million dollar hits.

Avneet holds a Bachelor’s degree in Commerce from Punjab University, Chandigarh. His current responsibilities include driving efficiency, leading multi-skilled teams and aligning them to a single vision, retaining talent and migration of new Gaming & Tech support projects.

Saurabh Bagga

Saurabh is SVP of Operations & Client Success - Banking & Finance Functions. In this role, Saurabh is responsible for the overall client experience and satisfaction with iEnergizer services and support. Saurabh is leading iEnergizer’s initiatives to redefine the client experience, establish consistent and concerted thought leadership, manifest a proactive and consultative mindset for our clients. The portfolio includes credit card operations - multi-lingual, electronic processing, back office support.

Prior to joining iEnergizer, Saurabh led Global Accounts (UK, US & Australia) at Colwell & Salmon Communications India. Saurabh’ s wealth of experiences as a client engagement & strategy leader for over a decade brings the necessary perspective that iEnergizer’s clients seek, as they navigate their success journey in Banking Operations & Business Transformations.

Saurabh holds double majors - Master’s degree in Finance from University of Delhi, India and MBA - Finance & Marketing from Symbiosis, Pune.

Ankur Arora

Ankur is leading iEnergizer’s Automotive domain and related functions. He has been associated with the company with over 10 years and has been pivotal in transitioning multiple businesses successfully. He has worked and piloted multiple Automotive Operations and Quality initiatives & improved CRM capabilities which are witnessed during new car launches, new technology launch like Telematics, scalability of existing operations. All these efforts have synergized into multiple Automotive accolades like bagging Best Customer Service Team 2 years back to back in car Industry domain, Best Automotive Vendor Champion Award and multiple others.

Ankur holds Bachelors of Commerce(Hons) from Delhi University, MCA from IGNOU, Gold Medalist in MBA (Finance and Marketing) from DAVV Indore University, PMP, ITIL V3 & LSSGB from TQMI.