ienergizer

Proven and dependable partner,

ENABLING BUSINESS PARTNERS TO IMPROVE THEIR EFFICIENCY

Being a mid-sized, the company enables us to offer our clients the best of both worlds - the resources to provide a scalable environment in tow with infrastructure that allows us to remain nimble and customer-centric.

Unparalleled experience in exceptional service delivery spreading over 19 years
Ability to become partners of choice over long-standing business relationships
We structure teams based on client requirements, providing customized solutions with seamless delivery and scalability options
Mirroring clients service culture becoming believers for their brands
Consistent high-quality delivery boasting exceptional client retention rates

Why our business partners rely on our BPO services?

We offer high-quality services on a transparent and fully accessible platform
Alleviate the burden of customer management, administrative and back-office functions
Reduce risk by outsourcing tasks to experienced subject matter professionals
Lower internal costs to improve operational performance

Customer Lifecycle Management

iEnergizer is one of the biggest partners to our clients offering 24 x 7 assistance back office operations support to their customer over the phone, chat and back office to card members from two different sites in Noida and Dehradun in both Enligh and Spanish language.

Back Office Support

ACDV - Updating CH’s records for dispute are regarding credit reporting AUD – Authorized user deletion request Fraud Reports – CVV/Excessive Authorization, EWS (Early warning signal report) and Name Mis-Match

Human Resource Outsourcing

One of the major requirements of the industry and to the outstanding customer experience is that of not making the customer wait to be able to connect for any information or a resolution. This further means to have the required manpower available at any given time, to service the customer across all communication channels.

Investor and Shareowner Services

iEnergizer offers capable and efficient back office services that provide your shareowners with what they need and expect. From technical support for accessing accounts to maintenance, share transfers, certificate issuance and more, iEnergizer’s shareowner's services are founded on quality principles.

Market Research and Analytics

Ever-changing customer preferences and competitive markets drive the need for informed, accurate and up-to-the-minute product and service research.

QA & Testing

An elected team of quality and compliance auditors make sure that all the regulations & policies are fully complied with, in all sorts of communication & dealings with the customers or dealers. This further ensures that only precise information gets passed onto the customers and they get the resolution within the boundaries set by the client.

Sales and Fulfilment

We are associated with the US's leading Wholesale Stores Chain, which has two Fulfilment Centre in India.

Technical Support

No one likes to get stuck. And when your customer is stumped by a technical or process issue, you want to do everything possible to find a resolution. That's why responsive and informative technical support is essential.

Our Services