Proven and dependable partner,
ENABLING BUSINESS PARTNERS TO IMPROVE THEIR EFFICIENCY
Being a mid-sized, the company enables us to offer our clients the best of both worlds - the resources to provide a scalable environment in tow with infrastructure that allows us to remain nimble and customer-centric.
- Unparalleled experience in exceptional service delivery spreading over 19 years
- Ability to become partners of choice over long-standing business relationships
- We structure teams based on client requirements, providing customized solutions with seamless delivery and scalability options
- Mirroring clients service culture becoming believers for their brands
- Consistent high-quality delivery boasting exceptional client retention rates
Why our business partners rely on our BPO services?
- We offer high-quality services on a transparent and fully accessible platform
- Alleviate the burden of customer management, administrative and back-office functions
- Reduce risk by outsourcing tasks to experienced subject matter professionals
- Lower internal costs to improve operational performance
Account Receivable Management
Considering the rising number of ‘delinquent’ & ‘flawed’ customers or clients, debt recovery has become a critical concern for banks, credit lending firms, and others operating in the financial sector. To remain competitive in today’s fast-paced business world, timely and proper collection of debts is a prerequisite.
Customer Lifecycle Management
iEnergizer is one of the biggest partners to our clients offering 24 x 7 assistance back office operations support to their customer over the phone, chat and back office to card members from two different sites in Noida and Dehradun in both Enligh and Spanish language.
Back Office Support
ACDV - Updating CH’s records for dispute are regarding credit reporting AUD – Authorized user deletion request Fraud Reports – CVV/Excessive Authorization, EWS (Early warning signal report) and Name Mis-Match
Human Resource Outsourcing
One of the major requirements of the industry and to the outstanding customer experience is that of not making the customer wait to be able to connect for any information or a resolution. This further means to have the required manpower available at any given time, to service the customer across all communication channels.
Investor and Shareowner Services
iEnergizer offers capable and efficient back office services that provide your shareowners with what they need and expect. From technical support for accessing accounts to maintenance, share transfers, certificate issuance and more, iEnergizer’s shareowner's services are founded on quality principles.
Market Research and Analytics
Ever-changing customer preferences and competitive markets drive the need for informed, accurate and up-to-the-minute product and service research.
QA & Testing
An elected team of quality and compliance auditors make sure that all the regulations & policies are fully complied with, in all sorts of communication & dealings with the customers or dealers. This further ensures that only precise information gets passed onto the customers and they get the resolution within the boundaries set by the client.
Sales and Fulfilment
We are associated with the US's leading Wholesale Stores Chain, which has two Fulfilment Centre in India.
No one likes to get stuck. And when your customer is stumped by a technical or process issue, you want to do everything possible to find a resolution. That's why responsive and informative technical support is essential.