When your customers face issues with your products/services, how quickly and proactively you provide the resolution reflects your customers’ notion about your brand and determines brand loyalty. At iEnergizer, we understand the critical nature of technical support and offer a 24×7 outsourced technical support solution aimed at providing immediate assistance and first contact resolution to your customers. With more than 18 years of experience supporting large clients across the globe, we are experts at owning the support process from start to finish including all tiers of issue resolution from simple tech questions to deep specialized product expertise and have proven processes and best practices. The added value gets passed to your customers with the convenience of shorter wait times and the best quality service.
As part of our outsourcing services suite, each project receives dedicated operations management, QA and Training staff.
No one likes to get stuck. And when your customer is stumped by a technical or process issue, you want to do everything possible to find a resolution. That's why responsive and informative technical support is essential.
But recruiting, training and maintaining tech support teams requires a significant investment of time and resources. That’s why savvy companies have discovered the strategic advantages of outsourced technical support.
SKILLED & COST-EFFECTIVE SUPPORT SERVICES
- Online Gaming
- Consumer Goods
- Financial Services
Technical Support solutions
- Software troubleshooting
- Internet service problems
- Computer hardware problems
- Corporate help desk support
- Warranty or post-warranty support
- Onsite repair appointment scheduling and field technician dispatch
- Field technician support line
- Upsell/cross-sell programs
Our staff are hired with relevant industry and functional experience and are custom-trained to represent your company’s culture while delivering quality tech support.